Construction Support for Homeowners

There are several steps required by local government prior to building a new home or subdividing land – from determining service availability to plat reviews. The information in this section is intended to serve as a guide as you begin this process. You can also view our New Subdivision Tap Sale Status Map by scrolling to the bottom of this page. If you need information about WHUD rates and fees, please click here.

Availability of Service

To determine if WHUD provides, or can provide, water and/or wastewater service to your desired location, please complete an Availability of Service request located on our Customer Service Hub (pictured and linked below). Due to the number of these requests we get each year, we ask that you please allow between 5-25 business days for us to process this request. As soon as it has been reviewed and a determination is made, we will respond to you in writing. Lastly, if your project includes more than five tracts of land, a $50 fee will be applied.

Availability of Service Form

New Construction Start Service Form

If you are building a new home and need a tap and/or meter installed, please visit our Customer Service Hub and complete a New Construction Start Service Form (pictured and linked below).

New Construction Start Service Form Snip

Plat Review Process

Any individual (or individuals) subdividing a tract of land into lots under five (5) acres are required by Robertson and Sumner counties to have a plat reviewed and signed by several local entities, including the utility provider, ensuring that service is available and all local regulations are met during the building process.

With this, WHUD receives numerous requests each month to review and sign plats. This process takes time and careful attention to ensure accuracy and requires up to 10 business days to complete. Copies will not be signed while the person waits.

Those needing a plat signed must submit a hard copy of the plat as well as digital files (pdf and dwg). These can be dropped off in person at WHUD’s administrative office, located at 3303 Hwy 31W in White House, TN. Digital files can be delivered on a CD or your surveyor may email the files directly to WHUD’s Engineering Department at Effective 01/01/2019 DWG files for all plats (minor or major) must be georeferenced to the NAD 1983 State Plane Tennessee FIPS 4100 (US Feet) coordinate system. All plats will be reviewed in the order they are received.

Individuals should allow up to 10 business days for review and approval. If changes are required, the 10-day window will start over when the updated files (print and digital) are delivered. It’s also important to note that facilities’ fees may apply when subdividing property. These fees vary by metering zone and location. WHUD will notify the survey/engineering firm or customer if any fees are owed.

Once the plat has been signed and is ready for pickup, WHUD will notify the survey/engineering firm or the customer.

If you have any questions regarding obtaining a signature for a plat, please contact WHUD’s engineering department at 615-672-4110 ext.262.

Hydrant Requests

Requesting a New Hydrant

Individuals can submit a request for new fire hydrants to be installed in order to boost fire protection. Per Tennessee state law, all fire hydrants must produce a minimum flow of 500 gallons of water per minute (gpm), with a minimum residual pressure of 20psi, and water lines must be at least six inches in diameter for fire hydrant connections. Some local planning authorities and fire departments require higher flow rates than the state minimum (500 gpm), so please check with your local authorities prior to submitting a hydrant request. You will have to include this information on the request form.

Upon request, WHUD’s engineering team will review the location, pressure and flow of proposed hydrants to determine if installation is feasible. Once the assessment has been completed, someone from WHUD’s engineering department will contact you with the results. If it is determined that a hydrant can be installed in the requested location, the material and installation fee of $4,000 must be paid before the hydrant is installed.

Individuals can also request flow tests on existing hydrants. The test will be scheduled within 10 business days of the request. The fee for this service is $100.

Both forms are located on our Customer Service Hub (scroll down and look for the section titled “Construction Support for Homeowners”).


The sewer service line installation and inspection specifications is one of the most commonly requested among individuals building a home. It can be found below.

A full list of WHUD installation specifications can be found under the Developer’s Section.

Rates and Fees

To view WHUD monthly rates and fees, click here.

To view WHUD water tap fees and sewer capacity fees, click here.


For a list of frequently asked questions and the answers, click here.

Did you know?

New Subdivision Tap Sale Status Map