Customer Service

At White House Utility District, our goal is to provide our more than 100,000 customers with excellent service, every single day.  We offer a range of options to assist you including phone and email support, online self-services, and informational videos. Click the boxes below to learn more.

White House Utility District customer service representatives are available to assist you with any questions or requests from 8:00 am – 4:00 pm Monday through Friday.

For 24-hour customer service regarding water outages or emergencies, please call 615-672-4110 or visit our Outage Map.

Did you know?

Important note for customers who have White House Utility District water and Hendersonville Utility District Sewer: 

This year, Hendersonville Utility District (HUD) will begin handling billing services for HUD sewer customers who are on White House Utility District (WHUD) water. HUD anticipates billing to start by March 2019. Beginning in February, WHUD water/HUD sewer customers will receive a water bill from WHUD (with your same billing and due date), followed by a separate sewer bill from HUD (most likely in early March). This change is being made to help alleviate confusion among customers. Once this change takes effect, customers with HUD sewer should contact HUD for any sewer related billing questions and adjustments. More information can be found here on the HUD website.