To qualify for a leak adjustment, the leak bill(s) must exceed the average usage by 100% or greater. One leak adjustment is allowed per calendar year for documented repaired leaks. A maximum of three months usage may be adjusted.
Documentation of the leak repair is required to be submitted with the leak form in order to receive an adjustment (receipt of parts purchased or invoice from plumber).
Once the usage returns to normal, any adjustments will be reflected on your bill. To determine the adjustment, we will credit 50% of the excessive usage (the amount above the average bill).
NOTE: Customers are required to make monthly payments while the account is under review. Failure to do so may result in service interruption. It is recommended that monthly payments equal one half of leak bills until adjustment is processed.