Understanding My Bill

We’ve made a few changes!

Customer Number & Account Number  – Your monthly bill includes your account number and your customer number. Your account number is specific to one location, but your customer number will stay the same for all of your accounts within in our service area. To register for Customer Connect, our 24/7 online customer portal, you will need both your account number and your customer number.

Hover over the images below to learn more about the features on your monthly bill.

1.Contact Information: WHUD’s phone number, address, email address and website

2.Account Information: Customer name, service address, account no., customer no., billing date and due date for current charges

3.Account Activity: Last bill amount, payments, adjustments, balance forward, current charges, total amount due before and after due date

4.Current Charges: Water/irrigation, sewer and miscellaneous charges

5.Monthly Usage: Meter ID, service performed, read dates, billing days, current and previous readings, and usage

6.Usage History: A chart showing usage for the past 12 months

7.Rates: WHUD water rates and sewer rate information

8.WHUD News: Timely information about district programs, water quality and more

9.Important Messages: Information regarding previous balances, service Interruption and reconnection fees

10.Pay Stub: Detachable portion of bill with customer information to be returned with payment