Below are some questions we get asked regarding the water treatment process and the quality of water we deliver. For a comprehensive list of other common customer questions, including account information and water service, click here.
Yes. White House Utility District meets the U.S. Environmental Protection Agency’s standards for safe drinking water. WHUD conducts all water quality sampling required by EPA and the State of Tennessee. Water that WHUD delivers to customers is in compliance with all applicable water quality parameters – including Chromium.
White House Utility District water continues to meet all federal and state water quality standards and water treatment standards. Detailed information about our testing results and the source of your drinking water can be found in our Consumer Confidence Report which is annually distributed to all our customers.
Chlorine, a chemical disinfectant, is added to the drinking water at the treatment plant. Chlorine is the most common disinfectant used in the United States and Canada.
Yes. Tests have shown that the amount of chlorine found in treated water is safe to drink, although some people object to the taste.
The two most common reasons for bad tasting or smelling water are:
Many homes use braided hoses with black rubber lines for interior plumbing. As these materials age, tiny particles can be expelled in the water. This type of issue can be verified and corrected by contacting a licensed plumber.
The cloudy or milky water is caused by air becoming dissolved in water similar to the gas bubbles in beer and carbonated soft drinks. When taken from the faucet after a while, the air bubbles rise to the top and are gone. This cloudy or milky appearance usually occurs when water has been shut-off for line repairs or when newly installed lines are first put in to service. Although aesthetically unpleasing, it presents no harmful health effects.
“Hardness” in drinking water is caused by two nontoxic chemicals (usually called minerals)-calcium and magnesium. If calcium and/or magnesium is present in your water in substantial amounts, the water is said to be hard because making a lather or suds for washing is hard (difficult) to do. Thus, cleaning with hard water is hard/difficult. Water containing little calcium or magnesium is called soft water.
The average water hardness in White House Utility District water (expressed as CaCO3) is 84 mg/L or 4.9 grains per gallon.
The decision to buy bottled water is a personal one. In the U.S., bottled water is less regulated than municipal drinking water, and it is more expensive (a gallon of WHUD water costs less than a penny; a gallon of bottled water costs approximately $1). Because utilities are so heavily regulated, you don’t need to buy bottled water for health reasons. If you want a drink with a different taste, try adding lemon juice to your tap water.
A cross-connection is a connection between a drinking water pipe and a possible polluted source. Here’s a common example. You’re going to spray weed killer on your lawn. You hook up your hose to the sprayer that contains the weed killer. If the water pressure drops at the same time your hose is turned on, the chemical in the sprayer may be sucked back into the drinking water pipes through the hose. This would seriously pollute the drinking water system. Using a backflow prevention device can prevent this problem. White House Utility District operates a cross-connection control program, which duties are to eliminate or protect the water supply from any apparent or possible cross-connections. Protecting the water supply from cross-connections is vital if the drinking water quality is to be protected! You can visit the USC Foundation for Cross Connection Control and Hydraulic Research website for more information on Cross Connections.
WHUD is responsible for infrastructure (main lines, service lines, valves, pumps, etc.) and water quality up to the point of connection with a customer’s private water line (the meter box). Once the water passes the meter, the District no longer has control over what types of material are used, maintenance, etc. Therefore, the customer becomes responsible for the infrastructure and quality of water running from the meter to the home. If you have questions or concerns regarding the quality of water coming out of your faucets, we will be happy to sample the water at your meter and at your house.
WHUD’s distribution system is comprised of 1,050+ miles of water lines. If you stretched it end-to-end, that would reach from White House, TN to Ottawa, Canada.
