Below are some questions we get asked regarding the water treatment process and the quality of water we deliver. For a comprehensive list of other common customer questions, including account information and water service, click here.
The safety and quality of your drinking water is our top priority, and we take customer concerns seriously. WHUD’s drinking water meets or exceeds all state and federal water quality standards, but if you have questions about the quality of your water please contact our Customer Care Department at 615-672-4110 or customerservice@whud.org and we will send a technician out to have your water tested.
Public water systems are responsible for the delivery of water up to the customer’s meter beyond that point water quality is the responsibility of the customer.
WHUD, like all public water systems, has no jurisdiction or oversight of the material used to install your service line or plumbing in your residence nor does it have oversight over the installation itself.
There is no need to pay a laboratory to test the quality of your water unless you suspect a problem caused by your plumbing or fixtures located beyond your water meter.
The two most common reasons for bad tasting or smelling water are:
Many homes use braided hoses with black rubber lines for interior plumbing. As these materials age, tiny particles can be expelled in the water. This type of issue can be verified and corrected by contacting a licensed plumber.
The cloudy or milky water is caused by air becoming dissolved in water similar to the gas bubbles in beer and carbonated soft drinks. When taken from the faucet after a while, the air bubbles rise to the top and are gone. This cloudy or milky appearance usually occurs when water has been shut-off for line repairs or when newly installed lines are first put in to service. Although aesthetically unpleasing, it presents no harmful health effects.
“Hardness” in drinking water is caused by two nontoxic chemicals (usually called minerals)-calcium and magnesium. If calcium and/or magnesium is present in your water in substantial amounts, the water is said to be hard because making a lather or suds for washing is hard (difficult) to do. Thus, cleaning with hard water is hard/difficult. Water containing little calcium or magnesium is called soft water.
The average water hardness in White House Utility District water (expressed as CaCO3) is 84 mg/L or 4.9 grains per gallon.
The decision to buy bottled water is a personal one. In the U.S., bottled water is less regulated than municipal drinking water, and it is more expensive (a gallon of WHUD water costs less than a penny; a gallon of bottled water costs approximately $1). Because utilities are so heavily regulated, you don’t need to buy bottled water for health reasons. If you want a drink with a different taste, try adding lemon juice to your tap water.
A cross connection is any physical connection between the drinking water supply and any source of liquid, solid, or gas that has the potential to contaminate drinking water
State law requires all residential, commercial, and industrial customers who are served by a public water system to have a cross-connection program for the express purpose of ensuring the water supply is protected from the backflow of any contaminate that has the potential to flow back into the public water supply.
WHUD is responsible for infrastructure (main lines, service lines, valves, pumps, etc.) and water quality up to the point of connection with a customer’s private water line (the meter box). Once the water passes the meter, the District no longer has control over what types of material are used, maintenance, etc. Therefore, the customer becomes responsible for the infrastructure and quality of water running from the meter to the home. If you have questions or concerns regarding the quality of water coming out of your faucets, we will be happy to sample the water at your meter and at your house.
White House Utility District meets and exceeds all federal and state water quality and treatment standards. Detailed information about our testing results and the source of your drinking water can be found in our Consumer Confidence Report which is available to all customers in the Water Quality section of our website.
Chlorine, a chemical disinfectant, is added to the drinking water at the treatment plant. Chlorine is the most common disinfectant used in the United States and Canada.
Yes. Tests have shown that the amount of chlorine found in treated water is safe to drink, although some people object to the taste.
WHUD provides water service to customers in 10 cities within Robertson, Davidson, and Sumner counties.
