If there has been a water outage in your area, we recommend turning your cold water on slowly after water is restored and letting it run for a few minutes to release any air that may have built up in your lines. This will help protect your home plumbing.
Occaisionally, you may notice your water looks “cloudy” or “milky” after an outage in your neighborhood. This is caused by air becoming dissolved in water similar to the gas bubbles in carbonated soft drinks. When taken from the faucet after a while, the air bubbles rise to the top and are gone. This cloudy or milky appearance usually occurs when water has been shut-off for line repairs or when newly installed lines are first put in to service. Although aesthetically unpleasing, it presents no harmful health effects.
Learn more in our Frequently Asked Questions.
Leaks in your home plumbing can not only waste valuable fresh water, but they can also impact your water bill through increased costs. Even pin-hole sized leaks can cause a significant amount of water loss.
Commodes are a common source of water leaks inside the home, generally due to an old or worn flapper. And they can be costly – a leaking commode can lose up to 200 gallons of water per day (a running commode can lose nearly that much in an hour). Undetected, that can add up quickly and cause a large jump in your water usage. Watch the video for a step-by-step guide on how to check your commode for leaks.
If you’ve checked faucets, commodes and other fixtures for leaks, tightened connections and replaced old fixtures, but your water bill is still higher than normal, you may have a leak somewhere else within your plumbing. Here’s how you can use your water meter to check for leaks:
To qualify for a leak adjustment, your water usage must be double the amount you normally use. To determine your adjusted amount, we subtract 50% of the excessive usage (the amount above the average bill). We also adjust any penalties related to the leak bill. We will adjust for a maximum of 3 months usage. You will be responsible for completing a Leak Adjustment Form and providing documentation that the leak has been repaired. This documentation may include a copy of your plumber’s invoice or a receipt from the purchase of leak repair supplies.
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