15 Jan Exploring ways to better serve you: WHUD notifies customers of abnormal usage
If you’ve been on the receiving end of a high usage notification from our office, here’s a behind-the-scenes look at how it works.
Every month, our meter and billing departments work together to proactively notify customers who have significantly higher usage than normal. They send out dozens of notification calls every day, which are first detected during our daily meter readings. Our billing department then reviews the reading logs and schedules calls to customers whose meters show significantly higher than normal usage.
Why do we do this? Because serving you is the reason we exist, and we are always exploring ways we can do this better.
We also provide monthly usage reports on every bill, and you can always access it through Customer Connect, our customer portal.
If you ever notice a spike in usage, there are a few things that could be the root cause:
- The billing cycle has extra days (they can fluctuate between 27 and 33 days)
- House guests
- Watering the lawn
- Filling a swimming pool or hot tub
- Something was left running
- Possible water leak
If your usage is up, and none of these apply, feel free to call our office at 615-672-4110. If you have a digital meter, we can pull data logs on the daily usage, which can help you troubleshoot the reason for the higher usage.