Outage Map

NOTE: Outages are reported on this map after the leak has been found and isolated to the smallest possible area. If you’re experiencing an issue with low pressure or no water and do not see an active outage in your area, please report it on our Customer Problem Reporter.

Typically, WHUD water main leaks in the area surrounding your home will not impact your home’s service line or the quality of your water, though they may cause a temporary interruption in service while crews repair the leak. After the leak has been repaired, our crews will flush the line to eliminate any air or debris that may have entered the line during the repair. This is done prior to restoring service to nearby customers. Occasionally, after a line has been repaired in your area, air pockets can occur, causing cloudy, milky or discolored water; sputtering in your lines; or a build up of pressure in the line. To prevent any damage to your home, we recommend turning your cold water on slowly to release any air that has built up in your lines and flushing your internal plumbing using the following steps:

  • Turn on the cold water in a bathtub. It’s important to use the bathtub as the larger faucets are better equipped to handle any sputtering of water/air. It’s also important to use cold water to prevent air from entering your hot water heater.
  • If your home has a second or third story bathroom, you will also need to run that bathtub faucet, as air will go to the highest point.
  • Let it run at about half force for 15-30 minutes (for longer service lines, the distance from your meter to your house, more time may be needed). This will rid your lines of any air or debris.
  • Make sure the flow is continuous. Running water sporadically will not sufficiently clear the line.

If the cloudiness or sputtering does not clear up after you have flushed your lines, please report it to our office at 615-672-4110 so we can send a crew to re-flush WHUD’s main line . Once our crews have flushed the line, we recommend re-flushing your home lines, too. If this does not resolve the problem, we will send someone out to inspect.

For additional information and other common questions, click here.